These Terms of Service ("Terms") govern your use of the website operated by Higher Ground Outdoor Living Inc ("we," "us," or "our") at lakenorman.highergroundoutdoorliving.com and any related communications. By accessing our website or submitting a contact form, you agree to these Terms. If you do not agree, please do not use our website.
Acceptance of Terms
By using our website, submitting an inquiry or contact form, scheduling a consultation, or communicating with us via any channel, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
These Terms apply to all visitors, users, and prospective customers. We reserve the right to update these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
Our Services
Higher Ground Outdoor Living Inc provides residential outdoor construction and design services including, but not limited to:
- Deck design and construction
- Pergolas and shade structures
- Outdoor kitchens and entertainment areas
- Patios, hardscaping, and pavers
- Pool surrounds and water features
- General outdoor living structures
Services are provided to homeowners in the Lake Norman region of North Carolina, including Cornelius, Davidson, Huntersville, Mooresville, Denver, Troutman, and Sherrills Ford.
Higher Ground Outdoor Living Inc holds NC General Contractor License #100035 and NC HVAC License #22792. All work is performed in accordance with applicable state and local building codes.
No Service Contract Through Website
Submitting a contact or estimate request form on our website does not constitute a contract for services. A formal agreement for construction services will be provided separately in writing and must be signed by both parties before any work begins.
Website Use
You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You may not:
- Attempt to gain unauthorized access to any part of our website or systems
- Transmit any harmful, offensive, or disruptive content through our contact forms
- Use automated tools to scrape, collect, or index our website content without written permission
- Impersonate any person or entity in communications with us
- Submit false or misleading information in any form or inquiry
We reserve the right to refuse service, cancel consultations, or remove access for any user who violates these terms.
Estimates & Quotes
Any estimate, quote, or pricing information provided through our website, in conversation, or during a consultation is an approximation only and is not a binding commitment or contract.
Important: Final project pricing is determined after an in-person site assessment and review of project specifications. Written quotes or proposals are valid for 30 days from the date of issue unless otherwise stated. Prices are subject to change due to material costs, site conditions, scope changes, or other factors identified during project planning.
Higher Ground Outdoor Living is not responsible for pricing inaccuracies that result from incomplete or inaccurate project information provided by the customer at the time of inquiry.
SMS Communications
By providing your phone number and submitting our contact form with SMS consent, you agree to receive text messages from Higher Ground Outdoor Living Inc at the number provided.
Message content includes: Appointment scheduling and confirmations, follow-up on your estimate or inquiry, project status and milestone updates, and responses to customer questions.
Message frequency varies based on the stage of your project and your interactions with us.
Message and data rates may apply depending on your carrier and mobile plan.
To opt out: Reply STOP at any time. Your opt-out will be honored immediately.
For help: Reply HELP to receive contact information.
You acknowledge that:
- SMS consent is optional and not required to receive a quote or service
- We do not share your phone number with third parties for marketing purposes
- Opting in to SMS communications from Higher Ground Outdoor Living does not constitute consent to receive messages from any other business
- You can revoke SMS consent at any time by replying STOP or contacting us directly
Carrier Liability Disclaimer
Mobile carriers (including AT&T, Verizon, T-Mobile, and others) are not liable for delayed or undelivered messages. Message delivery is subject to carrier network availability and conditions beyond our control. Higher Ground Outdoor Living is not responsible for any charges, fees, or issues arising from your mobile carrier's handling of SMS messages.
Age Restriction
By opting in to receive SMS communications from Higher Ground Outdoor Living, you confirm that you are 18 years of age or older. Our SMS program is intended for adults only. If you are under 18, please do not submit your phone number or consent to receive text messages from us.
Intellectual Property
All content on our website — including text, photography, design, logos, and graphics — is the property of Higher Ground Outdoor Living Inc or its licensed content providers and is protected under applicable copyright and trademark laws.
You may not reproduce, distribute, modify, or create derivative works from our website content without our prior written permission. You may share links to our website for personal, non-commercial purposes.
Project photographs shared by customers with Higher Ground Outdoor Living may be used for portfolio, marketing, and promotional purposes unless you notify us otherwise in writing.
Disclaimers
Our website and its content are provided "as is" without warranties of any kind, either express or implied. We do not warrant that:
- The website will be uninterrupted or error-free
- Pricing or availability information is complete or accurate at any given time
- The website is free from viruses or other harmful components
Information on our website is for general informational purposes and does not constitute professional engineering, architectural, or structural advice. All construction projects require a formal assessment and written proposal.
Limitation of Liability
To the fullest extent permitted by law, Higher Ground Outdoor Living Inc, its owners, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of this website or reliance on information provided here, including but not limited to:
- Loss of data or business opportunities
- Inaccurate pricing estimates provided prior to a formal site assessment
- Delays or unavailability of our services
Our total liability to you for any claim arising out of your use of this website shall not exceed the amount paid, if any, for services directly related to that claim.
Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be excluded under North Carolina law.
Third-Party Links
Our website may contain links to third-party websites (such as supplier websites, review platforms, or social media). These links are provided for convenience only. We do not endorse, control, or assume responsibility for the content or practices of any third-party sites.
Your use of third-party websites is governed by their own terms and privacy policies. We recommend reviewing those policies before providing any personal information.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of our website shall be resolved in the appropriate state or federal courts located in Mecklenburg County, North Carolina.
You waive any right to a jury trial in connection with any dispute arising from these Terms or your use of our services.
Changes to These Terms
We reserve the right to modify these Terms of Service at any time. When changes are made, we will update the "Last Updated" date at the top of this page. It is your responsibility to review these Terms periodically.
Your continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, please discontinue use of our website and contact us to discuss any active service arrangements.
Contact
If you have questions about these Terms of Service, wish to report a concern, or need to reach us regarding your rights or communications preferences: